Imagining the future beyond the crystal ball. Artificial human services here we come?

Abstract

This special issue is focused on the topic of artificial intelligence in the field of human services. In addition to the importance and transformative potential of AI, the editorial presents in detail the areas of application, which range from case management, mental health, client support to administrative support and education. The special issue itself features three articles on AI technology in dementia care, AI in psychosocial support during natural disasters and LLM in mental health. The editorial also highlights important challenges related to data management, ethics, human rights and the need for an inclusive, humancentered design. The recommendations and future directions for further research emphasize the importance of interdisciplinary collaboration, ethical standards and stakeholder engagement, humancentered AI and data management to ensure responsible and effective integration and implementation of AI into human services.