Digitalization of Public Administration: Opportunity or Threat?

Abstract

Our everyday social, political, and economic lives rely heavily on the Internet and web apps. Information gathering, communication, reading, gaming, banking, shopping, job searching, seeing films, enjoying music, interacting with others, finding a mate, and many other activities can all be done with them. Thus, it is evident that digitalization has become an integral and pervasive aspect of our everyday lives. Therefore, digitalizing government services has significant potential to create a seamless customer journey marked by enhanced administrative process convenience and efficiency. However, the impact of the digitalization of public administration on people with visual impairments remains under-researched.