Auflistung nach Autor:in "Brancato, Rosario"

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Cooperative research project - Knowledge integration
(Hochschule für Wirtschaft FHNW, 2019) Brancato, Rosario; Hauenstein, Florian; Korteweg, Simon; Sabbioni, Giordano; Martin, Andreas; Endress + Hauser Process Solutions AG, Reinach BL
A modern trend for customers is trying to fix a problem first before contacting customer services. To adapt to this trend our client wants to offer a self-service web platform to its customers. The customer should be able to search for occurring problems and always get high quality answers from the system. The source knowledge comes from the internal CRM system. Allowing the customer to search for solutions by themselves empowers them to actively pursue the solving of a problem. An additional benefit would be a reduced strain on the customer care centre.
11 - Studentische Arbeit
FHNW RoboLab - Mapping Robot’s Body Language to Its Speech
(Hochschule für Wirtschaft FHNW, 2020) Brancato, Rosario; Zhong, Jia; Schmiedel, Theresa; Institute for Information Systems, HSW FHNW, Basel
Humanoid robots are becoming more common in the business world. NAO is an example of a robot that uses voice and body language to interact with other humans, as a person would. In a previous project, NAO’s speech capabilities were enhanced with an external speech system. However, so far, the robot has not performed any gestures while using the external system. The objective of the project is to map NAO’s native animations according to its speech, also when the enhanced speech system is used.
11 - Studentische Arbeit