Auflistung nach Autor:in "Hauenstein, Florian"

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Cooperative research project - Knowledge integration
(Hochschule für Wirtschaft FHNW, 2019) Brancato, Rosario; Hauenstein, Florian; Korteweg, Simon; Sabbioni, Giordano; Martin, Andreas; Endress + Hauser Process Solutions AG, Reinach BL
A modern trend for customers is trying to fix a problem first before contacting customer services. To adapt to this trend our client wants to offer a self-service web platform to its customers. The customer should be able to search for occurring problems and always get high quality answers from the system. The source knowledge comes from the internal CRM system. Allowing the customer to search for solutions by themselves empowers them to actively pursue the solving of a problem. An additional benefit would be a reduced strain on the customer care centre.
11 - Studentische Arbeit
FHNW RoboLab - Improving a Robot's Swiss German Speech Recognition
(Hochschule für Wirtschaft FHNW, 2020) Hauenstein, Florian; Zhong, Jia; Schmiedel, Theresa; Institut für Wirtschaftsinformatik, HSW FHNW, Basel
Advances in speech recognition have contributed to the prevalence of virtual assistants (e.g. Siri) and smart speakers (e.g. Alexa) in our daily life. In the context of robotics, speech recognition is an important ability to facilitate a smooth conversation between human and the robots. This bachelor thesis aims to develop a speech recognition system for Swiss German. Additionally, a state-of-the-art tool to enable speech recognition in Swiss German will be evaluated.
11 - Studentische Arbeit