Auflistung nach Autor:in "Kaufmann, Yves"

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  • Kein Vorschaubild vorhanden
    Publikation
    Development of KPIs for IT and Operations of a Swiss Bank
    (Hochschule für Wirtschaft FHNW, 2021) Kaufmann, Yves; Loosli, Christina
    The banking industry is under increasing cost pressure in the prevailing low interest rate environment, which is why it is particularly important to strive for continuous improvements in process and service quality. Measuring these improvements can be done by implementing KPIs in the affected areas. The objective of this Bachelor Thesis was to develop six KPIs for the sectors IT and Operations which can be reported automatically.
    11 - Studentische Arbeit
  • Kein Vorschaubild vorhanden
    Publikation
    Effort Reporting System
    (Hochschule für Wirtschaft FHNW, 2020) Gabbassi, Lina; Mayer, Vivienne; Flückiger, Michael; Kaufmann, Yves; Telesko, Rainer; Bank, Basel
    ICT employees often are fully occupied with daily business and additionally contribute to projects. As the efforts are not reported anywhere, it is difficult to understand the real workload behind their daily business and projects. The management therefore does not have a factual basis to decide on how to evolve their employees, services and projects. The bank we are doing the project for is exactly facing this problem.
    11 - Studentische Arbeit