Development of KPIs for IT and Operations of a Swiss Bank
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Authors
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Publication date
2021
Typ of student thesis
Bachelor
Course of study
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Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Basel
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Abstract
The banking industry is under increasing cost pressure in the prevailing low interest rate environment, which is why it is particularly important to strive for continuous improvements in process and service quality. Measuring these improvements can be done by implementing KPIs in the affected areas. The objective of this Bachelor Thesis was to develop six KPIs for the sectors IT and Operations which can be reported automatically.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Kaufmann, Y. (2021). Development of KPIs for IT and Operations of a Swiss Bank [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/40894