Auflistung nach Autor:in "Markovic, Oliver"

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Analysis of the System Performance of immopac
(Hochschule für Wirtschaft FHNW, 2021) Jäger, Florian; Meier, Sascha; Markovic, Oliver; Vairavipillai, Visnuciry; Cenaj, Egzon; Wache, Holger; Swiss Life Investment Managament Holding AG, Zürich
The company has consistently experienced performance issues with the usage of their portfolio & asset management software. The problem they are confronted with is the slow processing speed of different functionalities during the usage of the portfolio & asset management software. Increasing the raw processing power, by upgrading hardware components, was not enough to tackle the problem, therefore an in-depth analysis must be done.
11 - Studentische Arbeit
Implementing a chatbot solution
(Hochschule für Wirtschaft FHNW, 2022) Markovic, Oliver; Pande, Charuta; Motorfahrzeugkontrolle Basel-Landschaft (MFK BL), Füllinsdorf
With yearly over 100’000 inquiries, the MFK BL is facing a significant problem. The enterprise has an internal requirement, which states that the current workload and direct customer contact must be reduced. Rising workloads due to the increased vehicle population in the canton of Basel-Landschaft and other demographic reasons demand the reallocation of its internal resources to other more critical tasks. To ensure high quality and a great 24/7 customer experience throughout the first inquiry, a chatbot solution needs to be implemented.
11 - Studentische Arbeit