Implementing a chatbot solution
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Authors
Author (Corporation)
Publication date
2022
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Basel
Edition
Version
Programming language
Assignee
Practice partner / Client
Motorfahrzeugkontrolle Basel-Landschaft (MFK BL), Füllinsdorf
Abstract
With yearly over 100’000 inquiries, the MFK BL is facing a significant problem. The enterprise has an internal requirement, which states that the current workload and direct customer contact must be reduced. Rising workloads due to the increased vehicle population in the canton of Basel-Landschaft and other demographic reasons demand the reallocation of its internal resources to other more critical tasks. To ensure high quality and a great 24/7 customer experience throughout the first inquiry, a chatbot solution needs to be implemented.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Markovic, O. (2022). Implementing a chatbot solution [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/41630