Witschel, Hans Friedrich
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Hans Friedrich
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Witschel, Hans Friedrich
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- PublikationFührung. Verwenden Sie die richtigen Kennzahlen?(Swisscom, 01.10.2014) Witschel, Hans Friedrich [in: KMU Business World]Die Arbeit mit Kennzahlen oder «Key Performance Indicators» gilt als bewährtes Mittel der Unternehmens-Steuerung. Doch solche Zahlen können auch falsche Anreize für die Mitarbeitenden setzen. Hier ein paar Beispiele dazu.01B - Beitrag in Magazin oder Zeitung
- PublikationRefining process models through the analysis of informal work practice(2011) Brander, Simon; Hinkelmann, Knut; Hu, Bo; Martin, Andreas; Riss, Uwe; Thönssen, Barbara; Witschel, Hans FriedrichThe work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.04B - Beitrag Konferenzschrift
