Martin, Andreas
E-Mail-Adresse
Geburtsdatum
Projekt
Organisationseinheiten
Berufsbeschreibung
Nachname
Vorname
Name
Suchergebnisse
Virtual bartender: a dialog system combining data-driven and knowledge-based recommendation
2019, Hinkelmann, Knut, Blaser, Monika, Faust, Oliver, Horst, Alexander, Mehli, Carlo, Martin, Andreas, Hinkelmann, Knut, Gerber, Aurona, Lenat, Doug, van Harmelen, Frank, Clark, Peter
This research is about combination of data-driven and knowledge-based recommendations The research is made in an application scenario for whisky recommendation, where a guest chats with a recommender system. Preferences about taste are difficult to express and the knowledge about taste is tacit and thus can hardly be represented and used adequately. People or not aware of how to describe flavors in a standardized way and how to do a justified choice. This is because knowledge about taste is mainly tacit knowledge. To deal with this knowledge, data-driven recommendation is adequate. On the other hand, in particular experienced customers use knowledge about distilleries, locations and the distillery process to express their preferences and want to have arguments for the recommended products. This shows that a combination of data-driven and knowledge-based recommendations is appropriate in areas where tacit knowledge and explicit knowledge are available.
Leverage white-collar workers with AI
2019, Jüngling, Stephan, Hofer, Angelin, Martin, Andreas, Hinkelmann, Knut, Gerber, Aurona, Lenat, Doug, Clark, Peter
Based on the example of automated meeting minutes taking, the paper highlights the potential of optimizing the allocation of tasks between humans and machines to take the particular strengths and weaknesses of both into account. In order to combine the functionality of supervised and unsupervised machine learning with rule-based AI or traditionally programmed software components, the capabilities of AI-based system actors need to be incorporated into the system design process as early as possible.
Learning and engineering similarity functions for business recommenders
2019, Witschel, Hans Friedrich, Martin, Andreas, Martin, Andreas, Hinkelmann, Knut, Gerber, Aurona, Lenat, Doug, Harmelen, Frank van, Clark, Peter
We study the optimisation of similarity measures in tasks where the computation of similarities is not directly visible to end users, namely clustering and case-based recommenders. In both, similarity plays a crucial role, but there are also other algorithmic components that contribute to the end result. Our suggested approach introduces a new form of interaction into these scenarios that make the use of similarities transparent to end users and thus allows to gather direct feedback about similarity from them. This happens without distracting them from their goal – rather allowing them to obtain better and more trustworthy results by excluding dissimilar items. We then propose to use the feedback in a way that incorporates machine learning for updating weights and decisions of knowledge engineers about possible additional features, based on insights derived from a summary of user feedback. The reviewed literature and our own previous empirical investigations suggest that this is the most feasible way – involving both machine and human, each in a task that they are particularly good at.
Towards an assistive and pattern learning-driven process modeling approach
2019, Laurenzi, Emanuele, Hinkelmann, Knut, Jüngling, Stephan, Montecchiari, Devid, Pande, Charuta, Martin, Andreas, Martin, Andreas, Hinkelmann, Knut, Gerber, Aurona, Lenat, Doug, van Harmelen, Frank, Clark, Peter
The practice of business process modeling not only requires modeling expertise but also significant domain expertise. Bringing the latter into an early stage of modeling contributes to design models that appropriately capture an underlying reality. For this, modeling experts and domain experts need to intensively cooperate, especially when the former are not experienced within the domain they are modeling. This results in a time-consuming and demanding engineering effort. To address this challenge, we propose a process modeling approach that assists domain experts in the creation and adaptation of process models. To get an appropriate assistance, the approach is driven by semantic patterns and learning. Semantic patterns are domain-specific and consist of process model fragments (or end-to-end process models), which are continuously learned from feedback from domain as well as process modeling experts. This enables to incorporate good practices of process modeling into the semantic patterns. To this end, both machine-learning and knowledge engineering techniques are employed, which allow the semantic patterns to adapt over time and thus to keep up with the evolution of process modeling in the different business domains.