Helbling, Thomas

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Thomas
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Helbling, Thomas

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Autor:in: Ali, Shaukat × Typ: 04B - Beitrag Konferenzschrift ×

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    Drivers of customer satisfaction in outsourced software development projects
    (ACM, 2019) Helbling, Thomas; Ali, Shaukat [in: Proceedings of EASE 2019 - Evaluation and Assessment in Software Engineering]
    The objective of this quantitative study is to evaluate the main drivers of customer satisfaction (CS) regarding outsourced software development projects and to demonstrate what actually matters in regard to CS. Positive cooperation and proactive communication with the customer are the most important drivers of CS. The economic outcome and the delivered software influence CS less strongly.
    04B - Beitrag Konferenzschrift