Drivers of customer satisfaction in outsourced software development projects

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Author (Corporation)
Publication date
2019
Typ of student thesis
Course of study
Type
04B - Conference paper
Editor (Corporation)
Garousi, Vahid
Supervisor
Parent work
Proceedings of EASE 2019 - Evaluation and Assessment in Software Engineering
Special issue
DOI of the original publication
Link
Series
Series number
Volume
Issue / Number
Pages / Duration
354–355
Patent number
Publisher / Publishing institution
ACM
Place of publication / Event location
New York
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
The objective of this quantitative study is to evaluate the main drivers of customer satisfaction (CS) regarding outsourced software development projects and to demonstrate what actually matters in regard to CS. Positive cooperation and proactive communication with the customer are the most important drivers of CS. The economic outcome and the delivered software influence CS less strongly.
Keywords
Subject (DDC)
330 - Wirtschaft
Project
Event
Evaluation and Assessment on Software Engineering (EASE '19)
Exhibition start date
Exhibition end date
Conference start date
14.04.2019
Conference end date
17.04.2019
Date of the last check
ISBN
ISSN
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
HELBLING, Thomas, 2019. Drivers of customer satisfaction in outsourced software development projects. In: Shaukat ALI und Vahid GAROUSI (Hrsg.), Proceedings of EASE 2019 - Evaluation and Assessment in Software Engineering. New York: ACM. 2019. S. 354–355. Verfügbar unter: https://irf.fhnw.ch/handle/11654/42445