Ryser, Thomas
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- PublikationAn evaluation of boundary-crossing skill development in a project-based learning course(IATED, 12/2019) Ryser, Thomas [in: ICERI2019 Proceedings]Boundary spanning is identified as a critical 21st century skill in different streams of literature such as intercultural communication and diversity in multinational organizations, knowledge management and innovation. Such skills are recognized to provide the competitive advantage for success in multinational companies. Learning at specific boundaries as well the development of respective skills was evaluated in a boundary spanning project-based learning course involving students from two educational institutions in India and one in Switzerland. The course involved the crossing of multiple boundaries including regional and national cultures, functional background (engineering, business and psychology), as well as differing time zones. The participants were solely dependent on digital media for communication. The primary research question to be answered was, if and how boundary-crossing skills can be fostered in a project-based learning setting. And more specifically, how boundary-crossing experiences should be scaffolded to increase the potential of positive learning processes. To answer the research questions a mixed-methods approach was chosen: Including a social network analysis and the qualitative analysis of student diaries. The development of boundary-crossing skills at the individual level was evaluated by focussing on intrapersonal dialogical learning processes to actively deal with the inherent ambiguity at the boundary. At the collective or team level, three differing patterns could be discerned involving different degrees of boundary crossing learning. The research results are used to develop practical implications regarding the scaffolding of positive learning experiences in boundarycrossing project-based learning courses in tertiary education.04B - Beitrag Konferenzschrift
- PublikationEmerging Patterns of Worker Identities in the Swiss Gig Economy(SWIPE, 08/2019) Ryser, Thomas; Flepp, Corsin; Konrad, Jonas [in: WORK2019 Abstract Book]The gig economy is receiving more and more public attention. The current debate revolves around the inherent ambiguity of the legal status of so-called gig workers. Gig work can be conceptualized internally as a kind of hybrid work form containing rationales of control related to employment as well as the degrees of freedom and flexibility normally attributed to self-employment. Working in the economy is connected to a high degree of ambiguity regarding job security and financial stability, planning and coordination of workloads, as well as broader issues regarding life course planning and career path development. The internal ambiguity of gig work as a newly emerging work form has several implications for the construction of worker identities. Gig workers are required to evaluate the role of the emerging new work form regarding identity development in their actual life span and their career development. It is proposed, that the respective individual relevance of gig work for professional development as well as the integration in to private and work-related identities generates needs for identity adaptation. Therefore, the construction of new combinations of work related, but in a more general term also life course related identity patterns is expected. To get an exploratory insight into emerging identity patterns, the construction of gig worker identities was analyzed in a qualitativeexplorative study by interviewing 18 platform workers of the biggest gig work company in Switzerland. In the interviews narratives of gig worker biographies were evoked and social identity maps visualized. In two subsequent workshops with ten gig workers from the same company the identified patterns were communicatively validated. The results of the qualitative-explorative inquiry lead to the development of a typology of gig worker identity patterns. Identity patterns can be differentiated on the dimensions of integration of gig work in the actual life course, the relevance of gig work and other life and work domains, as well as the complexity of social identity patterns. Furthermore, the identified patterns are related to different styles of identity integration. More specifically, workers perceiving gig work as a transition in their vocational development can be distinguished from workers, who have developed a mid-term perspective in doing gig work. The development of a more stable perspective is related to hybrid combinations of central identity domains (work or private), compared to more complex patterns in transient forms of gig work episodes. The method of visualizing identity maps can be evaluated as useful for the identification of emerging identity patterns in hybrid work arrangements. So far, the study is limited to the workers of the gig work platform under study, but the applied method of identity mapping seems conducive to the investigation of emerging, identity patterns in other work contexts. A further validation of the developed identity patterns could be used to inform the current debate on the legal status of gig workers.04 - Beitrag Sammelband oder Konferenzschrift
- PublikationGig Work: Das Versprechen der selbstbestimmten Arbeit?(26.03.2019) Ryser, Thomas; Flepp, Corsin; Konrad, Jonas06 - Präsentation
- PublikationPersonas for a better understanding of emerging worker identities in the Swiss Gig Economy(25.10.2018) Ryser, Thomas; Flepp, Corsin; Konrad, JonasThe present applied research project studied gig workers of the biggest platform company in Switzerland (around 180’000 users inscribed). To assess worker personas data were analyzed from 18 indepth interviews including the inquiry of worker biographies, their work related social network structures. The results show that platform workers can be differentiated according to the continuity in the perception of the work form. Gig workers seeing the work form as a transition phase in their vocational development can be distinguished from workers who have developed a mid- till long- term perspective in doing gig work. The classification of personas can be interpreted as a model of individual career paths in a highly volatile, new job environment, where new worker identities emerge.06 - Präsentation
- PublikationMixed-Reality-Szenarien für die standortübergreifende Kommunikation im Unternehmenskontext(22.10.2018) Ryser, Thomas; Flepp, CorsinTrotzt der rapide voranschreitenden Digitalisierung ist die standortübergreifend Kommunikation eine Hürde für die Integration in standortübergreifenden Unternehmenssettings. Der bereits Ende 70er Jahre untersuchte Effekt, dass mit räumlicher Distanz auch die Kommunikationsfrequenz abnimmt, lässt sich auch in der heutigen Zeit bestätigen. Dabei lassen sich vor allem zwei Grenzen informeller Kommunikationsprozesse feststellen. Erstens ist die spontane, informelle Kommunikation standortübergreifend schwierig zu gestalten. Zweitens stellen intensive, auch eher informelle ablaufende Kollaborationsprozesse bspw. in Entwicklungsteams eine grosse Herausforderung dar. Ein Forschungsteam des Instituts für Kooperationsforschung und –entwickluing hat sich deshalb mit den Grenzen bestehender Meeting-Technologie befasst. In der Keynote werden integrierte Telepresence-Möbellösungen vorgestellt, welche in einem standort-übergreifenden Setting mehr Spontanität und Nähe ermöglichen. Zudem wird aufgezeigt, wie für standortverteilte Kollaborationsprozesse Potenziale von Mixed Reality (bspw. Hololens) genutzt werden können. Szenarien aus einem aktuellen Forschungsvorhaben, welche eine engere, standortübergreifende Integration in Kollaborationsprozesse vor allem bei innovativen Aufgaben (Design, Enwticklung) erlauben sollen, werden erstmals präsentiert.06 - Präsentation
- PublikationDas Wechselspiel zwischen individuellen und kollektiven Bewältigungsstrategien virtueller Teamarbeit – ein Teufelskreis?(19.09.2018) Ryser, Thomas; Flepp, CorsinDurch Fortschritte in der Entwicklung von digitalen Medien wird Teamarbeit auch über geografische, organisationale und zeitliche Grenzen hinweg möglich. In dieser Hinsicht hat sich mit geografisch verteilten globalen Teams eine neue Form der Zusammenarbeit entwickelt, welche für Unternehmen von zunehmender wirtschaftlicher sowie strategischer Bedeutung ist. Durch den spezifischen Kontext ergeben sich Unsicherheiten und Mehrdeutigkeiten in der verteilten Teamarbeit, welche sich meist nur über bestimmte Bewältigungspraxen auf Teamebene managen lassen (bspw. late night Meetings, Reisen). Diese führen zu Stressoren, welche spezifische Anforderungen an die Bewältigung auf individueller Ebene mit sich bringen. In diesem Forum wird diese Wechselwirkung des kollektiven Umgangs mit den Anforderungen verteilter Teamarbeit und den erfahrenen individuellen Belastungen thematisiert. Zudem werden erfolgsversprechende Auswege aus möglichen negativ Spiralen aufgezeigt.06 - Präsentation