Zhong, Jia
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Zhong, Jia
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- PublikationMay I show you the route? Developing a service robot application in a library using design science research(Springer, 2021) Sabbioni, Giordano; Zhong, Jia; Jäger, Janine; Schmiedel, Theresa; Ahram, Tareq; Taiar, Redha [in: Human Interaction, Emerging Technologies and Future Systems V. Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, France]The present study demonstrates the ongoing development of a service robot application in a campus library through the application of Design Science Research (DSR) combined with user-centered design (UCD). In particular, we involved librarians and co-created an application solution addressing two use cases: giving directions to a desired subject area/book and providing recommendations for an event/book. Additionally, we involved potential end users to evaluate the robot artifact through an onsite usability test (N = 14) already within the design cycle. This process resulted in a successful application of the robot artifact for the identified use cases and shows feasibility of combining DSR with UCD.04B - Beitrag Konferenzschrift