Beyond the stars: design and evaluation of a trustworthy reputation review system in the context of sharing economy
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DOI of the original publication
Project type
angewandte Forschung
Project start
13.02.2024
Project end
31.03.2025
Project status
abgeschlossen
Project contact
Project manager
Contributors
Description
Abstract
one11 developed a socio-technical ecosystem combining a digital platform with physical meeting points to strengthen social cohesion in the local communities. This feasibility study focused on designing a novel reputation review system for the one11 community to ensure inclusivity, fairness, and accessibility and avoid marginalization of key user groups (older adults, people with low digital literacy, or newcomers without an established reputation on the platform). The research addresses the limitations of current rating systems in the context of the sharing economy, which oversimplifies user exchanges into a single score and neglects multifaceted aspects of trust (familiarity, safety, reliability, proximity).
Link
Created during FHNW affiliation
Yes
Strategic action fields FHNW
School
Hochschule für Informatik FHNW
Institute
Institut für Interaktive Technologien
Financed by
Hightech Zentrum Aargau AG (HTZ)
Project partner
one11 AG
Contracting authority
SAP reference
T446-0125-2