Evaluating and Recommending an ERP-CRM System for a Managed Service Provider

Abstract

The organization’s existing ERP system presents significant challenges, such as limited functionality, manual processes, and poor integration with other business tools. These issues resulted in inefficiencies, errors, and a disorganized IT environment. The absence of a Customer Relationship Management system further complicated the management of customer relationships, driving the organization to search for a complete ERP-CRM solution that could centralize operations, automate processes, and improve decision-making capabilities.