How can service excellence at the SVA Aargau be measured and improved?
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Authors
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Publication date
2022
Typ of student thesis
Bachelor
Course of study
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Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
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Abstract
The aim of this paper is to define service excellence and its components in the case of a public organisation in the insurance field that strives to achieve excellent service. The findings are intended to support the organisation in making strategic decisions on prioritising different fields of action.
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330 - Wirtschaft
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
ZUBER, Aisha, 2022. How can service excellence at the SVA Aargau be measured and improved? Brugg-Windisch: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/41589