An Evaluation of Australian and Swiss E-Shops in the Grocery Sector

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Authors
Kurnia, Sherah
Schubert, Petra
Author (Corporation)
Publication date
2005
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04B - Conference paper
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Proceedings of the 38th HICSS Conference
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Hawaii
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Abstract
The Extended Web Assessment Method (EWAM) is an evaluation tool specifically created for the assessment of electronic commerce applications. The method is based on an evaluation grid that includes a set of criteria with which to appraise the quality and success of e-commerce applications. The focus is on consumer perspectives and the specific features of the Internet as a medium. In this paper, we used the EWAM tool for a comparative analysis of Australian and Swiss e-shops selling grocery products. Using a comparative study between two different countries, we explored patterns for success or failure of such online applications. In general, the findings show that web sites in both countries do not fully meet the expectations of consumers. General expectations of consumers in online grocery shopping were explored and highlighted in this study.
Keywords
E-Business, Web Assessment
Subject (DDC)
330 - Wirtschaft
005 - Computer Programmierung, Programme und Daten
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38th HICSS Conference
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English
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Unknown
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Published
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No peer review
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Citation
KURNIA, Sherah, Petra SCHUBERT und Uwe LEIMSTOLL, 2005. An Evaluation of Australian and Swiss E-Shops in the Grocery Sector. In: Proceedings of the 38th HICSS Conference. Hawaii. 2005. Verfügbar unter: https://doi.org/10.26041/fhnw-3175