Digitalizing B2B business processes—The learnings from e-invoicing

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Author (Corporation)
Publication date
2018
Typ of student thesis
Course of study
Type
04A - Book part
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Supervisor
Parent work
Business information systems and Technology 4.0. New trends in the age of digital change
Special issue
DOI of the original publication
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Series
Studies in Systems, Decision and Control
Series number
Volume
Issue / Number
Pages / Duration
103-116
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Publisher / Publishing institution
Springer
Place of publication / Event location
Cham
Edition
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Programming language
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Practice partner / Client
Abstract
Digitalizing an existing business process often proves to be more complicated than expected. This article provides insights into obstacles and success factors when digitalizing a business process, using the example of the transition from a paper-based process of handling invoices to electronic invoicing. Since e-invoicing has gained significant momentum in recent years from a business perspective as well as from governments all over the world, it provides an interesting area in which to investigate digitalization. Drawing from input collected in more than 10 years of research on the topic of e-invoicing, the authors illustrate why digitalization is still not easily achieved, despite the obvious advantages, and elaborate on the key prerequisites for success. The results emphasize the importance of understanding the needs of one’s business partners and working closely with them when developing solutions. Furthermore, systematic project management and change management are important. However, as much as there is no “one size fits all” solution, there is also none that will last forever. Rather, as the business environment changes and technology matures, there will be a need to re-assess processes and solutions from time to time. Most importantly, the human factor of change cannot be underestimated. Besides standard change management practices, companies should seize the opportunity to develop their employees through the digitalization effort by engaging them in projects and decision-making processes. Acquiring project management skills, expert knowledge and experience in innovating business processes will serve as an invaluable asset in the long term.
Keywords
Digitalization, Business process, E-Invoicing, B2B, Success factors
Subject (DDC)
330 - Wirtschaft
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ISBN
978-3-319-74321-9
978-3-319-74322-6
ISSN
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Expert editing/editorial review
Open access category
Closed
License
Citation
TANNER, Christian und Sarah-Louise RICHTER, 2018. Digitalizing B2B business processes—The learnings from e-invoicing. In: Rolf DORNBERGER (Hrsg.), Business information systems and Technology 4.0. New trends in the age of digital change. Cham: Springer. S. 103–116. Studies in Systems, Decision and Control. ISBN 978-3-319-74321-9. Verfügbar unter: https://irf.fhnw.ch/handle/11654/42288