What are the concerns of claimants who underwent a disability assessment? – A case study

No Thumbnail Available
Authors
Lohss, Regine
Bachmann, Monica
Walter Meyer, Brigitte
de Boer, Wout
Kunz, Regina
Author (Corporation)
Publication date
2018
Typ of student thesis
Course of study
Type
01A - Journal article
Editors
Editor (Corporation)
Supervisor
Parent work
Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde
Special issue
DOI of the original publication
Link
Series
Series number
Volume
26
Issue / Number
7
Pages / Duration
370-375
Patent number
Publisher / Publishing institution
Springer
Place of publication / Event location
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
Little is known on how claimants experience disability assessments. While a variety of patient satisfaction instruments reflect the quality of medical care, no such tool exists for the assessment of work disability. In disability assessment, fairness is a central component of the claimants’ satisfaction with the assessment. We therefore developed a questionnaire that measures to what degree claimants experience the disability assessment as fair. Beyond the 26 items related to fairness, we asked the claimants to comment on additional aspects that affect their satisfaction or dissatisfaction with the assessment. Ninety-four of 305 participants provided feedback, 38 (40.4%) of which were satisfied, 52 (55.3%) were dissatisfied with the assessment, and 4 (4.3%) both or neither. Approving comments addressed in particular the empathy of the expert (13/94, 13.8%), while critical comments complained about poor time management (13/94, 13.8%) and interviewing skills of the experts (12.8%, 12/94). While all expressed satisfaction on varying degrees on the global 7- point scale, claimants expressing approval in their comments versus those with critical feedback were more satisfied (6.3 vs. 4.8) and perceived a higher level of fairness with the assessment (6.5 vs. 4.8, p<0.01, each).
Keywords
disability assessment, fairness
Subject (DDC)
610 - Medizin und Gesundheit
Project
Event
Exhibition start date
Exhibition end date
Conference start date
Conference end date
Date of the last check
ISBN
ISSN
0929-600X
1876-5858
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
License
Citation
LOHSS, Regine, Monica BACHMANN, Brigitte WALTER MEYER, Wout DE BOER, Regina KUNZ und Katrin FISCHER, 2018. What are the concerns of claimants who underwent a disability assessment? – A case study. Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde. 2018. Bd. 26, Nr. 7, S. 370–375. Verfügbar unter: http://hdl.handle.net/11654/26750