What are the concerns of claimants who underwent a disability assessment? – A case study
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Authors
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Publication date
2018
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Type
01A - Journal article
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Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde
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DOI of the original publication
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Volume
26
Issue / Number
7
Pages / Duration
370-375
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Publisher / Publishing institution
Springer
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Abstract
Little is known on how claimants experience disability assessments. While a variety of
patient satisfaction instruments reflect the quality of medical care, no such tool exists for the
assessment of work disability. In disability assessment, fairness is a central component of the
claimants’ satisfaction with the assessment. We therefore developed a questionnaire that
measures to what degree claimants experience the disability assessment as fair. Beyond the
26 items related to fairness, we asked the claimants to comment on additional aspects that
affect their satisfaction or dissatisfaction with the assessment. Ninety-four of 305
participants provided feedback, 38 (40.4%) of which were satisfied, 52 (55.3%) were
dissatisfied with the assessment, and 4 (4.3%) both or neither. Approving comments
addressed in particular the empathy of the expert (13/94, 13.8%), while critical comments
complained about poor time management (13/94, 13.8%) and interviewing skills of the
experts (12.8%, 12/94). While all expressed satisfaction on varying degrees on the global 7-
point scale, claimants expressing approval in their comments versus those with critical
feedback were more satisfied (6.3 vs. 4.8) and perceived a higher level of fairness with the
assessment (6.5 vs. 4.8, p<0.01, each).
Keywords
disability assessment, fairness
Subject (DDC)
610 - Medizin und Gesundheit
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ISBN
ISSN
0929-600X
1876-5858
1876-5858
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
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Peer review of the complete publication
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Citation
LOHSS, Regine, Monica BACHMANN, Brigitte WALTER MEYER, Wout DE BOER, Regina KUNZ und Katrin FISCHER, 2018. What are the concerns of claimants who underwent a disability assessment? – A case study. Tijdschrift voor Bedrijfs- en Verzekeringsgeneeskunde. 2018. Bd. 26, Nr. 7, S. 370–375. Verfügbar unter: http://hdl.handle.net/11654/26750