A meta-model and procedure guiding business process improvement
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2012
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Companies often try to improve their business processes in order to get better results from them, considering features like costs, time, as well as quality. The current business process improvement scenario includes several methodologies and techniques that help companies to make things better. Nevertheless, the state of the art in this topic lacks of a methodology which can be applied by companies, withouth considering the industry they work in. In addition, it lacks of a structured guideline which considers as the starting point the generic improvement goals the companies would like to reach. This thesis proposes a business process improvement framework. It helps companies to determine which actions they should take and which performance indicators they have to be considered in order to improve a specific feature of a business process. The framework proposed is composed by different elements and several interrelations among them. As the first step, it takes into account a set of improvement goals which can be applied to any kind of business processes, no matter what is the business field the company operates in. By proposing a set of different improvement goals, companies are free to choose the ones they would like to focus on. In other words, they are able to choose the features they would like to improve, for a specific business process....
Schlagwörter
Fachgebiet (DDC)
330 - Wirtschaft
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
AURELI, Laura, 2012. A meta-model and procedure guiding business process improvement. Olten: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/39805