Investigating the Integration of AI in Knowledge Management at Scheer Group

Abstract

Scheer Group, a leading provider of SAP and business process consulting services, is experiencing inefficiencies in its sales processes due to fragmented and inconsistent knowledge management practices. Sales teams frequently perform redundant tasks, struggling to access up-to-date information efficiently. This departmentalized approach results in increased workloads and delays, hindering the company's ability to leverage existing knowledge effectively. The need for a cohesive knowledge management strategy, potentially enhanced by AI technologies, is critical to overcoming these deficits.