Understanding the nature of processes: an information-processing perspective

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Authors
Zelt, Sarah
Brocke, Jan vom
Author (Corporation)
Publication date
2018
Typ of student thesis
Course of study
Type
01A - Journal article
Editors
Editor (Corporation)
Supervisor
Parent work
Business Process Management Journal
Special issue
DOI of the original publication
Link
Series
Series number
Volume
24
Issue / Number
1
Pages / Duration
67-88
Patent number
Publisher / Publishing institution
Emerald
Place of publication / Event location
Bingley
Edition
Version
Programming language
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Practice partner / Client
Abstract
Purpose – While researchers and practitioners agree on the importance to adapt business process management (BPM) practices to the nature of processes, the authors observe a lack of research on how to most meaningfully distinguish processes in order to apply context-specific BPM practices that increase process efficiency and effectiveness. The purpose of this paper is to systematically analyze the nature of processes as one contextual factor for BPM. Design/methodology/approach – Based on a literature review, the authors systematically derive process dimensions that describe the nature of processes and apply an information-processing perspective to the process level as a theoretical lens through which to analyze and structure these process dimensions. Findings – The authors identified 36 dimensions used to describe process differences that can be consolidated into five generic dimensions based on an information-processing perspective: interdependence of process participants, differentiation of process participants, differentiation of process participants, process analyzability, variability, and importance.
Keywords
Subject (DDC)
330 - Wirtschaft
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ISBN
ISSN
1463-7154
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
ZELT, Sarah, Theresa SCHMIEDEL und Jan vom BROCKE, 2018. Understanding the nature of processes: an information-processing perspective. Business Process Management Journal. 2018. Bd. 24, Nr. 1, S. 67–88. DOI 10.1108/BPMJ-05-2016-0102. Verfügbar unter: https://irf.fhnw.ch/handle/11654/42340