Understanding the nature of processes: an information-processing perspective
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Authors
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Publication date
2018
Typ of student thesis
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Collections
Type
01A - Journal article
Editors
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Parent work
Business Process Management Journal
Special issue
DOI of the original publication
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Series
Series number
Volume
24
Issue / Number
1
Pages / Duration
67-88
Patent number
Publisher / Publishing institution
Emerald
Place of publication / Event location
Bingley
Edition
Version
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Abstract
Purpose – While researchers and practitioners agree on the importance to adapt business process management (BPM) practices to the nature of processes, the authors observe a lack of research on how to most meaningfully distinguish processes in order to apply context-specific BPM practices that increase process efficiency and effectiveness. The purpose of this paper is to systematically analyze the nature of processes as one contextual factor for BPM.
Design/methodology/approach – Based on a literature review, the authors systematically derive process dimensions that describe the nature of processes and apply an information-processing perspective to the process level as a theoretical lens through which to analyze and structure these process dimensions.
Findings – The authors identified 36 dimensions used to describe process differences that can be consolidated into five generic dimensions based on an information-processing perspective: interdependence of process participants, differentiation of process
participants, differentiation of process participants, process analyzability, variability, and importance.
Keywords
Subject (DDC)
330 - Wirtschaft
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ISBN
ISSN
1463-7154
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
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Peer review of the complete publication
Open access category
Closed
License
Citation
ZELT, Sarah, Theresa SCHMIEDEL und Jan vom BROCKE, 2018. Understanding the nature of processes: an information-processing perspective. Business Process Management Journal. 2018. Bd. 24, Nr. 1, S. 67–88. DOI 10.1108/BPMJ-05-2016-0102. Verfügbar unter: https://irf.fhnw.ch/handle/11654/42340