Development of a Proposal to update the Balanced Scorecard for Regionales Pflegezentrum Baden AG

Abstract

The BSC, which the RPB currently utilizes, is compiled in Excel and focuses mainly on financial metrics. The goal of this paper was to create a proposal for an updated Balanced Scorecard, which builds upon the existing one and expands it with further key indicators while taking the balance of the different perspectives into account and the strategy of the RPB. Furthermore, this suggestion should included the required information to enable its implement into the integrated management system of the firm, namely the IMS.