Process Optimization of IT-Supported VAT Error Handling

Abstract

Operating in over 150 countries, VAT monitoring is a pivotal measure to prevent fines and legal issues. To improve the existing monitoring workflow, this thesis investigates three questions: What are the potential VAT risks that should be addressed in the workflow? Have all the relevant stakeholders been identified, and have their responsibilities in the process been adequately defined? Is the workflow designed in a manner that offers clear and comprehensive guidance, ensuring that the sequence of steps is logical and complete?