Development of a Framework for the Digitalisation of Business Processes

Abstract

KIGA Baselland has a number of established processes and procedures that have been shaped by time, budget and the responsible employees. The focus of this project was kept on the processes that could be further optimised and simplified if needed. The main goal was to shorten the delivery time, reduce bottlenecks and maximise overall performance. Some of the processes required additional research as the know-how details were retained by the responsible employees.