Unlocking Value in Support and Mainte-nance Contracts: Exploring the Feasibility of Implementing a Digital Platform in the Context of Swiss SAP Consultancies
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Authors
Author (Corporation)
Publication date
2023
Typ of student thesis
Master
Course of study
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Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Olten
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Abstract
This thesis empowers the management in an established consulting firm to decide about implementing a digital platform. It delves into activities within support and maintenance contracts, addressing challenges, customer perspectives, and the willingness of third-party developers to offer their services through the platform, as well as the acceptance of third-party development services by the customer and consultancy.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
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Citation
Schürch, M. (2023). Unlocking Value in Support and Mainte-nance Contracts: Exploring the Feasibility of Implementing a Digital Platform in the Context of Swiss SAP Consultancies [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/48858