Cognitive biases in group decision-making – raising awareness through a collaborative serious game
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Author (Corporation)
Publication date
2026
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Collections
Type
01A - Journal article
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Parent work
Complex Systems Informatics and Modeling Quarterly
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Issue / Number
47
Pages / Duration
23-47
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Rigas Tehniskas Universitate
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Abstract
The growing importance of collaborative or group decision-making in business projects is accompanied by several challenges, especially cognitive biases. This article focuses on identifying the key cognitive biases that affect group decision-making and explores the potential of a serious role-playing game as a training method to identify group decision-making biases. Using a design science research approach, a game prototype was developed to improve group decision-making in a corporate context by increasing players' awareness of their biased decisions. The findings indicate that there is a need to provide specifically designed games for group decision-making, and only a limited number of existing games are specifically designed for corporate decision-making contexts. Our contribution addresses the lack of training tools such as role-playing that increase cognitive bias awareness for group decision-making in projects, demonstrating the potential of a collaborative serious game to mitigate biases such as groupthink bias, authority bias, and social loafing while providing actionable insights for companies wishing to develop their own game on how to adapt the game’s design and effectiveness. It shows that every bias requires specific game characteristics, such as storyline, feedback mechanisms, and role concepts.
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ISBN
ISSN
2255-9922
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
peer-reviewed
Open access category
Diamond
License
Citation
Schlick, S., Witschel, H. F., & Stampfli, C. (2026). Cognitive biases in group decision-making – raising awareness through a collaborative serious game. Complex Systems Informatics and Modeling Quarterly, 47, 23–47. https://doi.org/10.7250/csimq.2026-47.02