Analysis and design of process-optimising self-services at Planzer

Abstract

The corporate intranet of Planzer is currently not exploiting its full potential in terms of accessibility and automated employee self-services. At the beginning of 2022, a project was initiated to optimise the existing intranet and replace the current version completely. However, no fundamental concept has been elaborated yet, and although certain self-services exist, many processes are still initiated manually. Therefore, the idea came up to further expand and improve the self-service offer at Planzer.