Reduction of the Swiss Postal returns

Abstract

The Vertriebsdatenmanagement team from the company Helvetia Insurance Switzerland use an application to retrieve their customers latest address data if they relocated. However, this application, provided and developed by the Schweizerische Post AG, was announced to be discontinued. To keep data quality for the relevant internal systems high, a suitable replacement for this process is needed. Also, the new system should potentially provide more functionality and a more automated process which equals to the modern best practices.