Gig Work Business Process Improvement

dc.accessRightsAnonymous
dc.audienceScience
dc.contributor.authorPustulka, Elzbieta
dc.contributor.authorTelesko, Rainer
dc.contributor.authorHanne, Thomas
dc.contributor.editorWong, Ka Chun
dc.date.accessioned2019-08-19T07:00:23Z
dc.date.available2019-08-19T07:00:23Z
dc.date.issued2018-08-27
dc.description.abstractWe collaborate with a gig work platform company (GPC) in Switzerland. The project aims to improve the business by influencing process management within the GPC, providing automated matching of jobs to workers, improving worker acquisition and worker commitment, and particularly focusing on the prevention of no shows. One expects to achieve financial, organizational and efficiency gains. As research tools we use a combination of text mining and sentiment analysis, Business Process Modeling and Notation (BPMN), interviews with workers and employers, and the design of sociotechnical improvements to the process, including platform improvements and prototypes. Here, we focus on the successful combination of BPMN modelling with sentiment analysis in the identification of problems and generation of ideas for future modifications to the business processes.
dc.event.end2018-08-29
dc.event.start2018-08-27
dc.identifier.urihttp://hdl.handle.net/11654/27840
dc.identifier.urihttp://dx.doi.org/10.26041/fhnw-1764
dc.language.isoenen
dc.relation.ispartof6th International Symposium on Computational and Business Intelligence (ISCBI 2018)
dc.spatialBasel
dc.subjectsentiment analysisen_US
dc.subjectBusiness Process Modeling and Notationen_US
dc.subjectbusiness process improvementen_US
dc.subjectgig worken_US
dc.titleGig Work Business Process Improvement
dc.type04B - Beitrag Konferenzschrift
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.IsStudentsWorkno
fhnw.PublishedSwitzerlandYes
fhnw.ReviewTypeAnonymous ex ante peer review of a complete publication
fhnw.affiliation.hochschuleHochschule für Wirtschaftde_CH
fhnw.affiliation.institutInstitut für Wirtschaftsinformatikde_CH
fhnw.publicationStatePre-print in printing
relation.isAuthorOfPublication3e7f2a0a-692e-4652-b305-7a7e19e011de
relation.isAuthorOfPublication70ff5378-ee4e-400d-aea1-7e129a703719
relation.isAuthorOfPublication35d8348b-4dae-448a-af2a-4c5a4504da04
relation.isAuthorOfPublication.latestForDiscovery35d8348b-4dae-448a-af2a-4c5a4504da04
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