“The uh deconstructed pumpkin pie”: the use of uh and um in Los Angeles restaurant server talk
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Author (Corporation)
Publication date
2021
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01A - Journal article
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Parent work
Journal of Pragmatics
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Volume
172
Issue / Number
Pages / Duration
21-34
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Publisher / Publishing institution
Elsevier
Place of publication / Event location
Amsterdam
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Abstract
Recent work on the elements uh and um has focused both on their functional profile and on the sociodemographic patterns of use. They have been shown to be more than just a signal of some trouble in the speech production process; they also perform text structuring functions that are usually ascribed to discourse markers. And their use has been shown to stratify according to gender, age and level of education (e.g. Tottie 2011, 2014). However, such work has not always been sufficiently controlled for context. Differences that were identified for specific speaker groups may ultimately have been caused by different speaker roles or by differences in the formality or privacy of the communicative situation. For this reason, we focus on one single communicative situation, service encounters in selected and socially stratified Los Angeles restaurants. And we focus on one single speaker role, the role of the server. This allows us to test hypotheses about gender differences and socio-economic stratification in a much more controlled environment. In addition, we provide a functional profile of uh and um in this carefully delimited context, and we show that they are not only used in their often-described functions as planners, hesitators or repair managers but also with a highlighting or a face-mitigating function. The high- lighting function turns out to be particularly prominent to emphasize food terminology when servers present menu items to their guests.
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ISBN
ISSN
0378-2166
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
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Peer review of the complete publication
Open access category
Hybrid
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Citation
Staley, L., & Jucker, A. H. (2021). “The uh deconstructed pumpkin pie”: the use of uh and um in Los Angeles restaurant server talk. Journal of Pragmatics, 172, 21–34. https://doi.org/10.1016/j.pragma.2020.11.004