A virtual assistant for supporting knowledge workers in the execution of routine work
Lade...
Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2018
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
In this project, a workflow management system was combined with a chatterbot interface and a recommender system in an attempt to create a virtual assistant that can assist knowledge workers during the execution of a business process. A recommender system was built using different components such as neural networks for predicting workload and case difficulty, an external text analytics system for performing sentiment analysis, as well as a natural language interpreter used for processing inputs from the user in natural language through the chat interface. The developed artifact was tested with two groups of test subjects in order to determine if the assistant would increase the performance of users when executing a business process using a virtual assistant, versus users not using it. Although there was not a clear indicator of a performance difference for the two groups, insights regarding the expectations of test users for a virtual assistant were recorded, and the evaluation of an updated assistant including these additional features is left as a topic for further research.
Schlagwörter
Fachgebiet (DDC)
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Zukunftsfelder FHNW
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
Vaides, J. (2018). A virtual assistant for supporting knowledge workers in the execution of routine work [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/39759