Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam

dc.contributor.authorNguyen, Nhung Thi Hong
dc.contributor.authorNguyen, Kim-Duc
dc.contributor.authorFreiburghaus, Teresa
dc.date.accessioned2025-10-27T08:44:12Z
dc.date.issued2022
dc.description.abstractPurpose –This study aimsto investigate customer experience (CE)and its relationship with intermediatevariables to analyze the impact of digital banking (DB) on banks’ financial performance (FP) before Covid-19 and during the lockdown in Vietnam.
dc.identifier.doi10.1108/JABS-09-2020-0366
dc.identifier.issn1559-2243
dc.identifier.issn1558-7894
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/53325
dc.issue1
dc.language.isoen
dc.publisherEmerald
dc.relation.ispartofJournal of Asia Business Studies
dc.spatialBingley
dc.subject.ddc330 - Wirtschaft
dc.titleEffect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam
dc.type01A - Beitrag in wissenschaftlicher Zeitschrift
dc.volume16
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.ReviewTypeAnonymous ex ante peer review of a complete publication
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutInstitute for Competitiveness and Communicationde_CH
fhnw.openAccessCategoryClosed
fhnw.pagination200-222
fhnw.publicationStatePublished
relation.isAuthorOfPublicationdb4a3dff-69fe-4b82-84a6-44f578dd15ef
relation.isAuthorOfPublication.latestForDiscoverydb4a3dff-69fe-4b82-84a6-44f578dd15ef
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