Key factors of service quality of B-2-B technology providers

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Author (Corporation)
Publication date
2021
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Course of study
Type
01A - Journal article
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Parent work
International Journal of Services and Operations Management
Special issue
DOI of the original publication
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Series
Series number
Volume
38
Issue / Number
4
Pages / Duration
508-535
Patent number
Publisher / Publishing institution
Inderscience
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ISBN
ISSN
1744-2389
1744-2370
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
Swierczek, F., & Monta, T. (2021). Key factors of service quality of B-2-B technology providers. International Journal of Services and Operations Management, 38(4), 508–535. https://doi.org/10.1504/ijsom.2020.10023824