Ausgestaltung eines Assistenzprozesses im sozio-technischen Umfeld am Beispiel eines Produktions-Planungs-Prozesses
Authors
Stauffacher, Christoph
Author (Corporation)
Publication date
26.02.2021
Typ of student thesis
Master
Course of study
Collections
Type
11 - Student thesis
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Abstract
In the context of the Smart Recommender System for Medium Sized Entreprises SRS-4-MSE
project of the Institute of Business Engineering IBE of the University of Applied Sciences Northwestern
Switzerland FHNW, this thesis investigates the main success factors for the design of
effective and efficient assistance systems in socio-technical environments. By following the
SRS-4-MSE, concrete implications are sought that can be derived for this project from the work
presented here. For this purpose, the questions of how a good planning process is defined and
what an assistance system is, are explored. How a self-learning assistance system has to be
designed, so that the human being learns as well as the machine, and how a planning process
with an assistance system can be designed.
The main results of this project work can be divided into the areas of planning process and
assistance system and assigned to the respective levels according to PTO. In the area of planning
process these are: Understanding about process as a key factor (people), monitoring of
processes as a basis for decision making (technology), processes have to be continuously
adapted to their environment (organization). Regarding assistance systems, these are: Humans
must understand technology (people), the "right" use of technology is to be decided
(technology), role distribution between humans and machines must be clarified (organization).
From this, 19 key insights could be derived, which form the basis for the assistance process.
This in turn covers the entire course from design to optimization of an assistance system in a
planning process in five phases: Requirements & Design, Introduction, Application, Control
and Need for Action.
Keywords
Assitance Systems, Business Engineering, PPS
Subject (DDC)
658 - General Management
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Language
German
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Unpublished
Review
No peer review
Open access category
Citation
WALDBURGER, Raoul und Christoph STAUFFACHER, 2021. Ausgestaltung eines Assistenzprozesses im sozio-technischen Umfeld am Beispiel eines Produktions-Planungs-Prozesses. Verfügbar unter: https://doi.org/10.26041/fhnw-3773