Ausgestaltung eines Assistenzprozesses im sozio-technischen Umfeld am Beispiel eines Produktions-Planungs-Prozesses
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Autor:innen
Stauffacher, Christoph
Autor:in (Körperschaft)
Publikationsdatum
26.02.2021
Typ der Arbeit
Master
Studiengang
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
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DOI der Originalpublikation
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Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
In the context of the Smart Recommender System for Medium Sized Entreprises SRS-4-MSE
project of the Institute of Business Engineering IBE of the University of Applied Sciences Northwestern
Switzerland FHNW, this thesis investigates the main success factors for the design of
effective and efficient assistance systems in socio-technical environments. By following the
SRS-4-MSE, concrete implications are sought that can be derived for this project from the work
presented here. For this purpose, the questions of how a good planning process is defined and
what an assistance system is, are explored. How a self-learning assistance system has to be
designed, so that the human being learns as well as the machine, and how a planning process
with an assistance system can be designed.
The main results of this project work can be divided into the areas of planning process and
assistance system and assigned to the respective levels according to PTO. In the area of planning
process these are: Understanding about process as a key factor (people), monitoring of
processes as a basis for decision making (technology), processes have to be continuously
adapted to their environment (organization). Regarding assistance systems, these are: Humans
must understand technology (people), the "right" use of technology is to be decided
(technology), role distribution between humans and machines must be clarified (organization).
From this, 19 key insights could be derived, which form the basis for the assistance process.
This in turn covers the entire course from design to optimization of an assistance system in a
planning process in five phases: Requirements & Design, Introduction, Application, Control
and Need for Action.
Schlagwörter
Assitance Systems, Business Engineering, PPS
Fachgebiet (DDC)
658 - General Management
Veranstaltung
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Startdatum der Konferenz
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ISBN
ISSN
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Deutsch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Unveröffentlicht
Begutachtung
Keine Begutachtung
Open Access-Status
Lizenz
Zitation
WALDBURGER, Raoul und Christoph STAUFFACHER, 2021. Ausgestaltung eines Assistenzprozesses im sozio-technischen Umfeld am Beispiel eines Produktions-Planungs-Prozesses. Verfügbar unter: https://doi.org/10.26041/fhnw-3773