Understanding the End User - A Multi-Level Framework for Change Management in Large-Scale Enterprise System Transformations
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Authors
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Publication date
2025
Typ of student thesis
Master
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Olten
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Abstract
This thesis develops a multi-level change management framework that integrates user-focused elements into a broader organizational structure. The framework is based on a qualitative case study of the SAP S/4HANA transformation at Swiss Federal Railways (SBB), employing a Design Science Research approach that incorporates expert interviews, observations, and secondary data.
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English
Created during FHNW affiliation
Yes
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Review
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Citation
Bas, H. (2025). Understanding the End User - A Multi-Level Framework for Change Management in Large-Scale Enterprise System Transformations [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/54833