HEIDI – A Conversational AI Assistant for Enhancing Guest Experience at Hotel NI-MO Zurich

dc.contributor.authorJethva, Amit Jagubhai
dc.contributor.mentorJüngling, Stephan
dc.contributor.partnerHotel NI-MO, Zurich
dc.date.accessioned2025-12-15T13:36:06Z
dc.date.issued2025
dc.description.abstractHotel NI-MO operates with a self-check-in system and limited reception hours (07:00 – 14:00). While efficient, this model leaves guests without direct assistance for much of the day. Frequently asked questions, such as check-in times, breakfast hours, Wi-Fi access, and travel directions, are currently handled via email or phone, creating repetitive work for staff and delaying guest responses.
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/54763
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialBrugg-Windisch
dc.subject.ddc330 - Wirtschaft
dc.titleHEIDI – A Conversational AI Assistant for Enhancing Guest Experience at Hotel NI-MO Zurich
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.StudentsWorkTypeBachelor
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutBachelor of Sciencede_CH
relation.isMentorOfPublicationccc10225-9dbf-489d-8ea2-5b512f52637a
relation.isMentorOfPublication.latestForDiscoveryccc10225-9dbf-489d-8ea2-5b512f52637a
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Bachelor of Science