Knowledge Management in a SME

Abstract

Reber Informatik identified three knowledge areas for investigation: document management on Confluence and fileshare, tapping tacit knowledge, and product-related document management. The aim of the Bachelor thesis was twofold: first determine one of the three areas for further investigation and second, analysing that knowledge area in depth in order to suggest approaches for solutions. Hence, the following thesis was formulated: “It is possible to identify knowledge management needs based on knowledge maps and to develop specific opportunities for improvement of one selected area.”