Development and validation of an instrument to measure and manage organizational process variety
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Author (Corporation)
Publication date
2018
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Type
01A - Journal article
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Parent work
PLOS ONE
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DOI of the original publication
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Volume
13
Issue / Number
10
Pages / Duration
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Publisher / Publishing institution
Public Library of Science
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Abstract
Organizational processes vary. Practitioners have developed simple frameworks to differentiate them. Surprisingly, the academic literature on process management does not – it typically strives for one method to manage all processes. We draw on organizational information-processing theory to systematically develop a new, theoretically motivated classification model for organizational processes. We validate this model using survey data from 141 process practitioners of a global corporation. We derive three distinct types of processes and demonstrate that an understanding of process variety based on process dimensions can differentiate processes better than existing frameworks used in practice. Our findings can enable process managers to make informed decisions and serve as a basis for contingent process management.
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ISBN
ISSN
1932-6203
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Gold
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Citation
Zelt, S., Recker, J., Schmiedel, T., & Brocke, J. v. (2018). Development and validation of an instrument to measure and manage organizational process variety. Plos One, 13(10). https://doi.org/10.1371/journal.pone.0206198