Introduce IT Service Management (ITSM)

dc.contributor.authorHaefeli, Samson
dc.contributor.mentorMoriggl, Pascal
dc.contributor.partnerSwiss Software Company, Zürich
dc.date.accessioned2025-12-15T13:38:44Z
dc.date.issued2025
dc.description.abstractThe Operations team at the software company currently works with a fragmented service management system involving manual incident handling, uncoordinated change activities and inefficient request fulfilment. The use of disparate tools creates silos, leading to communication delays and limited automation. Without integrated ITSM processes, risk visibility, collaboration, scalability and overall service quality are all hindered.
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/54819
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialBasel
dc.subject.ddc330 - Wirtschaft
dc.titleIntroduce IT Service Management (ITSM)
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.StudentsWorkTypeBachelor
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutBachelor of Sciencede_CH
relation.isMentorOfPublication91df2c30-6097-4316-a39e-1a837dba85a6
relation.isMentorOfPublication.latestForDiscovery91df2c30-6097-4316-a39e-1a837dba85a6
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Bachelor of Science