Knowledge Management System for an SME, Optimizing the knowledge management system for an SME in a highly regulated social security environment

Abstract

Insurance companies differ only marginally from each other. Prices and services are gradually identical. One of the few distinguishing features is the quality of service and its satisfactory support and processing speed. Insurance companies face considerable challenges in this regard. Unclear laws can lead to differences and delays in the granting of benefits. Permanent changes in the legal basis make it difficult to implement and apply them promptly and with legal compliance. Even the most experienced insurance companies face the problem of keeping their knowledge up to date.