Making better use of the digitalisation potential in a small NGO

Abstract

A small Swiss non-profit organisation that has abolished its physical offices relies on virtual collaboration forms and uses various SaaS ICT tools to achieve this. Although various tools are used, hiccups in specific administrative processes remain, interrupting workflows and making them tedious. Furthermore, the central office employees and the central board mainly use the ICT tools. Members outside these two organisational bodies are only partially integrated and reluctant to use the tools provided.