Team Coverage of Wealth Advisory Clients

Abstract

The centralized setup poses the challenge of less interpersonal knowledge and a high number of clients per advisor. Currently, the workload conntected to the advisory mandates' service promise is not value-enhancing. One of the reasons is, that much effort is spent on monitoring duties such as client notifications and regulatory-required documentation that are not directly value-creating. The goal is to reduce this effort and work out measures to reach an efficient operating model that creates client value while fulfilling all regulatory requirements.