Customer satisfaction with business services: is agile better?
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Author (Corporation)
Publication date
2021
Typ of student thesis
Course of study
Type
01A - Journal article
Editors
Editor (Corporation)
Supervisor
Parent work
Journal of Business & Industrial Marketing
Special issue
DOI of the original publication
Link
Series
Series number
Volume
36
Issue / Number
8
Pages / Duration
1389-1402
Patent number
Publisher / Publishing institution
Emerald
Place of publication / Event location
Bingley
Edition
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Programming language
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Practice partner / Client
Abstract
Keywords
Subject (DDC)
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Exhibition start date
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Date of the last check
ISBN
ISSN
0885-8624
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
Bambauer-Sachse, S., & Helbling, T. (2021). Customer satisfaction with business services: is agile better? Journal of Business & Industrial Marketing, 36(8), 1389–1402. https://irf.fhnw.ch/handle/11654/42954