How SMEs Strive to Achieve Competitive Advantage with IT-Supported Business Processes: An Empirical Study
Authors
Schubert, Petra
Author (Corporation)
Publication date
2008
Typ of student thesis
Course of study
Collections
Type
04B - Conference paper
Editors
Editor (Corporation)
Supervisor
Parent work
Proceedings of the 21st Bled eConference
Special issue
DOI of the original publication
Link
Series
Series number
Volume
Issue / Number
Pages / Duration
114-127
Patent number
Publisher / Publishing institution
Place of publication / Event location
Edition
Version
Programming language
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Abstract
Results from a longitudinal empirical study on the use of information technology (IT) in Swiss small and medium-sized enterprises (SMEs) form the basis of this paper. In the recent survey, 917 questionnaires were collected and analysed. Selected findings are presented in ten conclusions which were drawn from the analysis of the responses. We see that the degree of information integration is very high in Swiss SMEs. Surprisingly, secondary process areas are better integrated across the company than primary process areas. The electronic exchange of data is quite common in SMEs and is performed, in many cases, at an international level. Swiss SMEs see the customer-oriented processes as important for their future competitiveness. On the other hand, they lay great importance on a well-working accounting process and the effective access to a management information system. Most SMEs embrace IT as a way to improve their business.
Keywords
B2B-Integration, Business Software
Subject (DDC)
330 - Wirtschaft
005 - Computer Programmierung, Programme und Daten
005 - Computer Programmierung, Programme und Daten
Event
21st Bled eConference
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ISSN
Language
English
Created during FHNW affiliation
Unknown
Strategic action fields FHNW
Publication status
Published
Review
No peer review
Open access category
License
Citation
SCHUBERT, Petra und Uwe LEIMSTOLL, 2008. How SMEs Strive to Achieve Competitive Advantage with IT-Supported Business Processes: An Empirical Study. In: Proceedings of the 21st Bled eConference. 2008. S. 114–127. Verfügbar unter: https://doi.org/10.26041/fhnw-3120