Increasing coaching effectiveness

dc.contributor.authorGehrig, Alex
dc.contributor.authorParel, Sébastien
dc.contributor.mentorJansen, Anne
dc.contributor.partnerAMAG Import AG, Cham
dc.date.accessioned2023-12-22T16:31:56Z
dc.date.available2023-12-22T16:31:56Z
dc.date.issued2021
dc.description.abstractThe client developed its own coaching team and coaching concepts to support its Swiss partner car retailers to improve customer satisfaction. This coaching concept put the focus on team coaching while also providing individual coaching. Supplementary to the existing coaching program, the client wanted to analyse the effect of individual coaching in the form of a digital 1:1 follow-up. The company decided to develop a digital follow-up, which will be conducted via Microsoft Teams, and to start a pilot phase.
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/41168
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialBrugg-Windisch
dc.subject.ddc330 - Wirtschaft
dc.titleIncreasing coaching effectiveness
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.PublishedSwitzerlandYes
fhnw.StudentsWorkTypeBachelor
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutBachelor of Science
relation.isMentorOfPublication3f7bb4b1-cf38-488b-b602-85f0a26034bb
relation.isMentorOfPublication.latestForDiscovery3f7bb4b1-cf38-488b-b602-85f0a26034bb
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Bachelor of Science