Development of an Internal Communication Concept for the Energy and Environment Division of the Paul Scherrer Institute

Abstract

This Bachelor Thesis focused on one of the divisions of the PSI, the energy and environment department. The diverse composition of stakeholders, high workforce turnover and the growing international presence at PSI makes communicating especially important. Knowing the target and being able to communicate group-specifically to their needs as well as regularity and the required depth is critical in ensuring an efficient flow of information. This traditional approach to communication has caused inefficiencies, misunderstandings, and further challenges yet to be explored through our research.