ICT Outsourcing in the Swiss SME Sector: Conclusions and Typcial Company Clusters
Loading...
Authors
Author (Corporation)
Publication date
2008
Typ of student thesis
Course of study
Collections
Type
04B - Conference paper
Editors
Editor (Corporation)
Supervisor
Parent work
ECIS 2008 Proceedings
Special issue
DOI of the original publication
Link
Series
Series number
Volume
Issue / Number
Pages / Duration
Patent number
Publisher / Publishing institution
Place of publication / Event location
Wille
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
The outsourcing of ICT services has been common place in large organizations for many years. To date, most of the published research has focused on large organizations with very limited discussion exploring outsourcing in small to medium-sized enterprises (SMEs). This paper reports on a major study (based on 900 completed questionnaires) of Swiss SMEs and their approach to outsourcing. The results presented in this paper are weighted according to company size and industry sector and are in this respect representative for Switzerland. The findings are presented in four main conclusions and six identified clusters (typical company profiles). ICT outsourcing for SMEs is primarily focused on Maintenance and Support. The majority of SMEs using outsourcing have achieved positive outcomes as a result. Smaller SMEs are more likely to consider outsourcing than their larger counterparts. Suppliers of external ICT services specialised on selective, definable services seem to be at an advantage.
Keywords
ICT, IKT, Informatik, Outsourcing
Subject (DDC)
330 - Wirtschaft
005 - Computer Programmierung, Programme und Daten
005 - Computer Programmierung, Programme und Daten
Event
16th European Conference on Information Systems (ECIS)
Exhibition start date
Exhibition end date
Conference start date
Conference end date
Date of the last check
ISBN
ISSN
Language
English
Created during FHNW affiliation
Unknown
Strategic action fields FHNW
Publication status
Published
Review
No peer review
Open access category
License
Citation
LEIMSTOLL, Uwe, Petra SCHUBERT und Julie FISHER, 2008. ICT Outsourcing in the Swiss SME Sector: Conclusions and Typcial Company Clusters. In: ECIS 2008 Proceedings. Wille. 2008. Verfügbar unter: https://doi.org/10.26041/fhnw-2849